RICA Compliance Checklist

For Agents, Dealers & On-boarding Teams

This checklist ensures every SIM card is registered in full compliance with the Regulation of Interception of Communications and Provision of Communication‑Related Information Act (RICA). Agents must complete all steps before activating or issuing any SIM card.

1. Customer Identification

Confirm and capture valid identification:

For South African Citizens

  • Valid South African ID book or smart ID card

  • Ensure the ID is clear, legible, and belongs to the customer

For Foreign Nationals

  • Valid passport

  • Valid visa, permit, or residency documentation (if applicable)

Checklist:

  • [ ] ID verified

  • [ ] ID matches customer

  • [ ] Copy/photo captured clearly (if required by your system)

2. Proof of Address

Collect and verify a physical address document not older than 3 months.

Accepted documents include:

  • Utility bill (water, electricity, rates)

  • Bank statement

  • Lease agreement

  • Official letter from employer or school

  • Municipal letter or affidavit (where applicable)

Checklist:

  • [ ] Address document provided

  • [ ] Document is valid and within 3 months

  • [ ] Address captured accurately

3. Customer Information Capture

Ensure all required fields are completed:

  • Full name

  • ID/passport number

  • Physical address

  • Contact number

  • SIM card number (ICCID)

  • Agent details (ID, code, or dealer number)

Checklist:

  • [ ] All fields completed

  • [ ] No spelling or number errors

  • [ ] SIM card number matches the physical SIM

4. SIM Card Verification

Before activation:

  • Confirm the SIM card is new, unused, and sealed

  • Ensure the SIM number matches the packaging

  • Confirm the SIM is linked to the correct customer profile

Checklist:

  • [ ] SIM is unused

  • [ ] SIM number verified

  • [ ] Correct SIM assigned to customer

5. Registration Submission

  • Submit the RICA registration through the approved platform

  • Confirm successful submission

  • Wait for confirmation before issuing the SIM

Checklist:

  • [ ] Registration submitted

  • [ ] System confirmation received

  • [ ] SIM activated only after approval

6. Customer Confirmation

Before handing over the SIM:

  • Confirm customer details one last time

  • Explain activation timelines

  • Provide customer with support contact details

Checklist:

  • [ ] Customer details confirmed

  • [ ] Customer informed of activation process

  • [ ] Customer received SIM and documentation

7. Compliance & Security

Agents must:

  • Never activate a SIM without full RICA compliance

  • Never use false or incomplete documents

  • Report suspicious activity immediately

  • Store documents securely (if required by your system)

Checklist:

  • [ ] No shortcuts taken

  • [ ] No fraudulent documents accepted

  • [ ] Compliance rules followed

8. Record Keeping

Depending on your dealer agreement:

  • Store RICA documents securely

  • Ensure digital copies are uploaded correctly

  • Maintain records for audit purposes

Checklist:

  • [ ] Documents stored securely

  • [ ] Digital uploads completed

  • [ ] Records available for audit

Final Agent Sign‑Off

I confirm that all RICA requirements have been completed accurately and truthfully.

Agent Name:

_ Agent Code:

_ Date:

__