Returns & Exchange Policy

Our Commitment

We take pride in delivering high‑quality SIM cards and digital products. Because many of our products are activated or delivered instantly, our returns and exchange policy is designed to ensure fairness, security, and compliance with industry standards.

 

1. Non‑Returnable & Non‑Refundable Products

Due to the nature of our offerings:

  • Activated SIM cards

  • Airtime and data bundles

  • Digital vouchers and digital products

are non‑returnable and non‑refundable once delivered or activated. This protects customers, agents, and the integrity of our digital ecosystem.

 

2. Physical Product Returns (Before Activation)

We may accept returns or exchanges for physical SIM cards or stock only if:

  • The items are unused

  • The packaging is sealed and undamaged

  • The request is submitted within 7 days of delivery

  • The stock has not been activated, registered, or tampered with

Approval is subject to inspection by our team.

 

3. Agent Stock Verification Requirement

To prevent discrepancies and ensure accuracy:

  • Agents and dealers must inspect all stock at the time of delivery

  • Any issues must be reported before signing for the delivery

  • Once accepted, the stock is considered correct, complete, and in good condition

We cannot accept returns for shortages, damages, or incorrect items reported after acceptance.

 

4. Damaged or Incorrect Items

If you receive damaged or incorrect items:

  • Do not accept the delivery

  • Notify the courier immediately

  • Contact our support team with your order number and details

If verified, we will arrange a replacement at no additional cost.

 

5. System Errors or Duplicate Transactions

Refunds or reversals may be considered only in cases of:

  • Duplicate payments

  • Failed digital delivery caused by a system error

  • Incorrect billing due to a platform issue

All requests must be submitted within 7 days of the transaction.

 

6. Exchange Requests

Exchanges may be approved for:

  • Incorrect physical stock delivered (if reported before acceptance)

  • Sealed, unused SIM cards returned within 7 days (subject to inspection)

Exchanges are not available for digital products or activated SIMs.

 

7. Return Shipping

If a return is approved:

  • The customer or agent may be responsible for return shipping costs

  • Items must be returned in their original packaging

  • Returned stock must pass inspection before any credit or replacement is issued

 

8. Compliance & Fraud Prevention

To protect our network and partners:

  • We reserve the right to decline returns or exchanges that show signs of tampering, misuse, or fraud

  • All returns are subject to verification and compliance checks

 

9. Our Promise

We aim to handle all return and exchange requests fairly, efficiently, and transparently. Our team is here to support you and ensure a smooth experience.