1. Accepted Payment Methods

We support a wide range of secure payment options, including:

  • EFT / Bank Transfer

  • Debit and Credit Cards

  • Instant EFT

  • Mobile Wallets (where available)

  • Approved Dealer Credit (for registered partners)

All payments are processed through secure, encrypted channels to protect your information.

 

2. Payment Timing

Retail Customers

  • Payment is required in full at the time of purchase for all SIM cards, airtime, data bundles, and digital products.

  • Orders are only activated or delivered once payment is confirmed.

Dealers & Business Partners

  • Approved dealers may qualify for prepaid, postpaid, or hybrid payment structures.

  • Postpaid accounts operate on a monthly billing cycle, with invoices issued on the 1st and due by the 7th of each month, unless otherwise agreed in writing.

 

3. Late Payments

To maintain service quality and platform stability:

  • Accounts not settled by the due date may be temporarily suspended.

  • A late payment fee may apply to overdue invoices.

  • Repeated late payments may result in account review or termination of credit terms.

We always notify partners before any suspension or change to account status.

 

4. Refunds & Reversals

Because our products include digital and instantly‑delivered services:

  • SIM cards, airtime, data bundles, and digital vouchers are non‑refundable once activated or delivered.

  • Refunds may be considered only in cases of:

    • Duplicate payments

    • Failed delivery due to a system error

    • Incorrect billing caused by our platform

All refund requests must be submitted within 7 days of the transaction.

 

5. Disputes & Billing Queries

If you believe there is an error on your invoice or transaction:

  • Submit a query within 5 business days of receiving the invoice.

  • Our support team will investigate and respond promptly.

  • Disputed amounts may be placed on hold while the matter is reviewed, but all undisputed charges remain payable.

 

6. Pricing & Changes

We reserve the right to update pricing, fees, or payment terms when required by:

  • Network operators

  • Regulatory changes

  • Market conditions

Any changes will be communicated in advance through email or dealer notifications.

 

7. Commitment to Fairness

Our goal is to ensure every customer and partner enjoys:

  • Transparent billing

  • Predictable payment cycles

  • Secure transactions

  • Reliable support

We’re committed to maintaining a payment environment that is fair, consistent, and aligned with industry best practices.